Get in Touch With Us
This is the page to use when you want to reach the people behind Crypto Casinos. We research and compare Bitcoin and crypto casinos that accept US players, and reader messages are one of the main ways we catch things that have changed — a withdrawal that slowed down, a bonus term that was quietly rewritten, a state that has been added to an operator's exclusion list.
Write to us at [email protected]. A real person reads every message. We are not a casino, we cannot access your account, and we cannot move funds or release a withdrawal on your behalf — for that you need the operator's own support team.
How our funding works, stated plainly
Some links on this site are commercial. If you open an account through one, Crypto Casinos may be paid a commission by the operator. That money does not buy a position, a rating or a kind sentence. Rankings come from our own research, and every site we recommend gets at least one stated drawback. If you think a review reads like an advert, say so in an email — that is exactly the kind of feedback we act on.
What to include so we can actually help
- The casino name, as it appears on the site you used.
- What happened, in plain terms — a slow payout, a bonus that did not credit, a game that would not load, a support ticket with no reply.
- Rough dates, and the coin involved (BTC, ETH, LTC, USDT, USDC, DOGE and so on).
- Whether the site asked you for identity verification, and at what stage.
- Your state, if the issue involves access or geoblocking.
Please do not send us wallet seed phrases, private keys, passwords, 2FA backup codes or scans of ID documents. We never need them, and no legitimate casino support agent needs a seed phrase either. If anyone claiming to be from this site asks for one, it is not us.
The messages we get most
- Payout disputes. We cannot force an operator to pay, but patterns matter. Several similar reports about one brand will change how it is described here, or remove it.
- Bonus terms that do not match our page. Operators change wagering multipliers, expiry windows and max-bet caps without notice. Tell us and we will re-check the terms page.
- Verification surprises. Plenty of sites advertise low-friction signup and then request documents at withdrawal. If that happened to you, the detail is useful.
- Corrections. Licensing details, supported coins, minimum age, restricted states — flag anything that looks wrong.
- Partnership and press. Operators and affiliate managers are welcome to write in. Nobody gets editorial control.
- Responsible gambling. If gambling has stopped being fun, mention it and we will point you to support resources rather than promotions.
Reports we can act on fastest, by brand
Below are the three top-ranked sites on our tables and the specific things readers most often need to tell us about them. All offers are the operator's advertised terms and are subject to change — always read the promotion page on the site itself before depositing.
BetPanda — rated 10.0 on our tables
BetPanda sits at the top largely on the strength of a straightforward, ongoing cashback deal rather than a headline number designed for the first week. The advertised offer is 10% weekly cashback, and the conditions that matter are the ones readers ask us to verify: what counts toward losses, whether cashback is paid in cash or bonus funds, any playthrough attached before it can be withdrawn, and the weekly reset time. Its limitation is the same as its appeal — there is no large front-loaded deposit match here, so bonus-hunters chasing a big first-deposit multiplier will find the numbers unexciting. Tell us if the weekly credit lands late or arrives as a restricted balance.
CoinPoker Casino — rated 9.8
CoinPoker is on this page because it runs a real poker ecosystem alongside casino games, which is unusual among crypto sites and matters to readers in states with no legal online poker. The advertised welcome offer is a 150% match up to $2,000; before depositing, check the playthrough multiplier, which game types contribute at what rate, the expiry window and the maximum bet allowed while a bonus is active. The drawback is that a poker-led platform tends to have a thinner slot library and fewer live-dealer tables than casino-first competitors, and bonus clearing rules across poker and casino play are easy to misread. Message us if the contribution rates you see differ from what we published.
Cryptorino — rated 9.8
Cryptorino earns its spot by pairing a large first-deposit match with a recurring cashback line, which suits players who want both an opening boost and something ongoing. The advertised package is a 100% match up to 1 BTC plus 10% weekly cashback. A BTC-denominated cap is worth thinking about carefully: the dollar value of that ceiling moves with the Bitcoin price, and almost nobody deposits near it. Check the wagering requirement, the minimum qualifying deposit and any excluded games. The limitation is that headline caps this size are largely theoretical for normal bankrolls, and the cashback percentage is lower than several sites further down our list. Report any mismatch between the advertised cap and what the cashier accepts.
Quick comparison of the top-ranked offers
| Casino | Editorial rating | Advertised headline offer |
|---|---|---|
| BetPanda | 10.0 | 10% weekly cashback |
| CoinPoker Casino | 9.8 | 150% welcome bonus up to $2,000 |
| Cryptorino | 9.8 | 100% match up to 1 BTC + 10% weekly cashback |
| Punkz | 9.8 | 20,000 USDT welcome bonus + 15% cashback |
| Hyperlucky | 9.7 | 20% daily cashback up to $10,000 + 100 free spins |
| Winna | 9.7 | Up to 60% rakeback & 25% instant cashback |
| Thrill | 9.7 | Up to 70% rakeback + 10% cashback |
| BC Game | 9.7 | Four match bonuses up to $4,000 + 400 free spins |
| Wild.io | 9.5 | Up to 350% across first 3 deposits + 200 free spins |
| Vave | 9.5 | Up to 550 USDT bonus + up to €75 free bet + 5% cashback |
These are editorial ratings from our own research, not customer review scores. Every offer above carries wagering or playthrough conditions, time limits and eligibility rules set by the operator; none of them is free money, because all require your own deposit or play.
Money questions we can answer, and the ones we can't
We can explain how the mechanics generally work. We cannot see inside your account.
- Getting funds in. These sites take on-chain deposits from a self-custody wallet or an exchange withdrawal — commonly BTC, ETH, LTC, USDT, USDC and DOGE, with wider altcoin support varying by operator. You pay the network fee, not the casino. Bitcoin and Ethereum fees rise with congestion; Litecoin and Dogecoin are usually cheaper. Sending a coin to the wrong network or the wrong asset's address is the single most common way readers lose money, and it is generally unrecoverable.
- Confirmations. Deposits credit after the operator's required number of block confirmations, which differs by chain and by site. Minutes is typical; congestion makes it longer.
- Getting funds out. "Instant withdrawal" in operator marketing means the site's internal approval is automated. On-chain settlement still takes as long as the network takes. Withdrawal minimums, daily and monthly caps, and any fee the casino adds on top of the network fee are all in the terms — check them before you play, not after you win.
- Volatility. A balance in BTC or ETH can lose value while you sleep, entirely separate from how your bets go. Stablecoins like USDT and USDC hold dollar terms and are why many US players use them for play and only convert at the edges.
- Tax. US players are generally liable for tax on gambling winnings and on crypto gains. That is general information, not advice — speak to a qualified tax professional about your own position. Nothing on this site should be read as a way to avoid reporting income.
What these sites offer, so you know what to ask about
If your message concerns a specific game type, naming it helps. The crypto casinos we cover typically run: slots, including Bitcoin slots from studios such as Pragmatic Play and NetEnt; table games — blackjack, roulette and baccarat in both RNG and live dealer formats, with Evolution a common supplier for live rooms; and in-house originals such as crash, dice and plinko, which are the games most often built on a provably fair seed system you can verify yourself. RNG titles from third-party studios rely on independent testing and certification instead. If a provably fair verification tool is broken or a result will not verify, that is a report worth sending.
The sportsbook side
Most of these operators run a crypto sportsbook alongside the casino, and several add poker, esports betting or virtual sports. Wallets are usually shared, but bonuses are not: a casino welcome match rarely clears through sports bets, rakeback schemes are calculated differently, and free bet credits such as the one in Vave's advertised package sit on the sportsbook side only. Readers regularly write in confused about which balance their wagering is counting toward — tell us the product and the promotion name and we can point you to the right terms.
Legal standing, age and eligibility — before you email about access
There is no federal legalization of online casino gaming in the US. The crypto casinos on this site are offshore operations, typically licensed in jurisdictions such as Curaçao or Anjouan, and in some cases Malta — not by any US state or federal regulator. For most US players this is a legal grey area, and we will not pretend otherwise. A handful of states license online casino gaming directly, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, but those regulated operators do not run on cryptocurrency.
Availability varies. Offshore sites self-restrict certain states, and the excluded list differs by operator and changes. You are responsible for checking the law where you live. We do not publish workarounds for geoblocks, KYC checks, sanctions screening or account restrictions, and we will not answer emails asking for them — using a VPN or inaccurate registration details generally breaches the operator's terms and is a common reason withdrawals get voided.
On verification: "no KYC" usually means no documents at signup, not never. Many sites reserve the right to request ID at withdrawal, above certain thresholds, or if a security review is triggered. Pseudonymous is not anonymous. If you want to reduce the chance of a surprise, read the AML and verification clauses before your first deposit and enable 2FA immediately.
Minimum age is 18+, and 21+ where the site or your state requires it — the operator states its own minimum in its terms, and that is the one that binds you. This site is for adults only.
Gambling support
Gambling costs money and most sessions end down. It is entertainment, never income, and never a fix for a financial or personal problem. If you are chasing losses or betting more than you can comfortably lose, stop and get support: the National Problem Gambling Helpline is 1-800-GAMBLER, free and confidential, 24/7. Offshore crypto casinos may offer deposit limits, cooling-off periods or self-exclusion, but these tools are not guaranteed and are not backed by the same player protections a state-regulated operator must provide. If you need help enforcing a break, mention it when you write to us.
Response times and how we handle what you send
We aim to reply within two business days. Corrections tend to move faster than partnership enquiries. If your message leads to a change on the site, we will update the page and note the fact-check date — our current review pass is dated Sep 23, 2026, and time-sensitive items such as bonus terms and state restrictions are re-checked on a rolling basis.
We treat reader emails as confidential. We do not publish names, account details or messages without permission, and we do not pass your details to operators unless you specifically ask us to raise something on your behalf.
Where to go next
If your question is really "which site should I use", the comparison tables across immuno-gum.com will get you further than an email, and they are updated more often than we can reply. Readers looking at operators outside the UK self-exclusion scheme sometimes also check our rundown of casinos not on GamStop, though the rules there differ from the US picture described above.
Otherwise, send the message. Specific, unglamorous reports from people who actually deposited are the most useful thing we receive, and they shape what appears on these pages. — Megan Sawyer, editorial, Crypto Casinos